Senior IT Project Manager — Online Resume (Example)

Core Skills & SDLC Coverage

Breadth across discovery → operations, depth in governance, risk, and delivery. Comfortable leading pure Agile, classic Waterfall, and pragmatic hybrids.

Discovery Requirements Solution Design Build Test (QA/UAT) Release & Deploy Operate & Improve

Roadmapping Portfolio Prioritization Budgeting & Forecast Risk/RAID Vendor Mgmt Change Mgmt (OCM) Compliance: SOX/PCI/HIPAA Cloud: Azure/AWS DevOps: CI/CD

Featured Projects (with SDLC scope, metrics, and outcomes)

Each project lists phases led, KPIs, and business impact. Expand the deep‑dive for context and artifacts.

OmniCommerce Mobile App Launch (Retail)

Budget: $3.2M Team: 15 Duration: 11 months Method: Hybrid, Remote Teams (Scrum + Stage Gates)

Discovery Requirements Design Build Test Deploy Operate

Shaped roadmap and prioritized MVP via dual‑track discovery and customer journey mapping.
Instituted definition of ready/done and sprint review scorecards; increased throughput by +21%.
Partnered with SecOps to embed OWASP checks in CI; reduced critical vulns pre‑release by −19%.
Outcome: Launched v1 on time; first‑quarter in‑app sales +40%; app store rating 4.6★; cart abandonment down −18%.

Deep‑dive: problem → approach → results

Problem

Fragmented checkout and inventory visibility caused 28% cart abandonment and poor mobile NPS (28).

Approach

Consolidated microservices behind BFF layer, implemented secure one‑tap pay, introduced beta ring releases, and real‑time inventory APIs.

Results

Bug rate post‑prod −25%; mobile NPS → 46; monthly active users +106% Qtr over Qtr; revenue attribution verified via experiment framework.

Claims Processing Modernization (Health Services)

Budget: $3.8M Team: 32 Duration: 15 months Method: Azure DevOps Remote Teams

Discovery Requirements Design Build Test Deploy

Owned intake → delivery governance; implemented Epic/PI Kanban, WIP limits, and OKR‑linked KPIs.
Automated adjudication rules testing; −31% regression defects; UAT pass rate to 97%.
Enabled zero‑downtime cutover with feature flags and canarying.
Outcome: Avg claim cycle time −38% (12→7.4 days); first‑call resolution +19 pts; contact center volume −15%.

Deep‑dive: evidence & artifacts

Artifacts: RAID log, RACI, Data migration runbook, UAT scripts, HIPAA compliance matrix.
Telemetry: DORA metrics, synthetic monitoring baselines, SLA error budgets and burn‑rate alerts.

ERP Migration to SAP S/4HANA (Manufacturing)

Budget: $4.3M Team: 38 Duration: 18 months Method: Waterfall → Agile waves, Remote Teams

Requirements Design Build Test Deploy Operate

Phased rollout by plant; parallel runs with cutback windows and freeze controls.
Data migration factory: mock loads, reconciliations, defect triage; 99.4% data accuracy at go‑live.
Outcome: Inventory turns +22%; forecast accuracy +12 pts; cash‑to‑cash cycle −10 days; overall efficiency +28%; procurement savings 9.1%.

Deep‑dive: risk & change management

OCM: super‑user network, role‑based training, go‑live hypercare (T‑0 to T+30), adoption scorecards.
Risks mitigated: supplier master dedupe, batch traceability, segregation of duties (SOX) in workflows.

Hybrid Cloud Migration (Azure + AVS)

Budget: $2.7M Team: 28 Duration: 11 months Method: Agile (Scrum)

Discovery Design Build Test Deploy Operate

Led landing zone design, blue/green cutovers, and IaC (Terraform) for repeatable environments.
Instituted SLOs and golden signals; MTTR improved −41%; P1 incidents down −29%.
Outcome: Infra cost −18% via rightsizing/reserved instances; performance +26% for top workflows.

Deep‑dive: governance & security

Guardrails: policy as code, least‑privilege RBAC, key rotation, secrets mgmt, disaster recovery runbooks.

Experience Highlights

Selected roles spanning enterprise PMO leadership and complex, multi‑team delivery.

Sr IT Project Manager — State of Arizona, Dept of Revenue · Completed Data Center physical move in 5 months, with 99.3% data accuracy at Go Live.
PMO Director — Rohan Web Services · Built governance and onboarding playbook, esatablished client services portal & improved customer satisfaction score by 29% within 2 quarters.
Aerospace Sr Program Manager - Boeing Commercial Airplanes · Led portfolio of 27 cost reduction projects, resulting in savings of $250M; established Engineering intake/governance process, resulting in +27% improvement in successful project delivery and -7% in POC expenses; capacity planning improved +17%. Stood up new Supply Chain for additive parts, and completed material substitutions to reduce program costs by $12M

Certifications & Education

PMP CPIM Scrum Master Product Owner Lean Six Sigma Black Belt M.S. - International Resource Management

Testimonials

“Glen blends rigor with empathy, and works tirelessly to exceed client expectations. We lowered our CES by 18% , raised our CSAT by29% and saw an increase in customer return rate of 23% in the 2.5 years Glen was Director of Client Services PMO and our customers noticed the quality.” — CEO, COO Rohan Web Services

Contact: Email - glen.r.fullerton@gmail.com Phone - (480) 256-2447

Available for remote or hybrid roles. Based in Phoenix, AZ

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